Privacy Policy

PACKAGING & SHIPPING POLICY

Packaging Standards

• Every cabochon is individually wrapped in protective material to prevent scratches or damage.

• Stones are placed in a padded box or mailer with additional cushioning to ensure safe transit.

• High-value or fragile cabochons may be double-boxed for added protection.

• We never ship loose stones without protective wrapping.

Processing Time

• Orders are processed within 1 – 3 business days.

• Custom requests or large orders may require additional handling time; if so, we will notify you promptly.

Shipping Methods

• All orders ship via USPS First Class or USPS Priority Mail, depending on weight and value.

• Tracking information is provided automatically once your order ships.

• Expedited shipping options may be available at checkout.

Shipping and Handling Rates

• Shipping rates are $10.00 for each order shipped.

• Free shipping promotions, when offered, will be clearly displayed on the website.

International Shipping

At the present time shipping is only available in the United States.

Order Accuracy & Address Issues

• Please ensure your shipping address is correct at checkout.

• We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Lost or Damaged Packages

• If your package arrives damaged, contact us within 48 hours with photos of the packaging and item.

• Lost packages will be handled in coordination with the carrier. We will assist in filing claims when applicable.

Returns & Exchanges

• Due to the unique nature of cabochons, all sales are final.

• If there is an issue with your order, please reach out and we will work with you to make it right.